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Privacy Policy

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MHS Gold Trading ("MHS Gold", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services.

Personal Information You Provide

  • Full name, email address, phone number, and mailing address when you register or contact us
  • Identity verification documents (MyKad / Passport) required by Malaysian anti-money-laundering regulations
  • Payment and billing information for gold purchases
  • Communications you send to us through contact forms, live chat, or email

Information Collected Automatically

  • Log data including your IP address, browser type, pages visited, and timestamps
  • Device information such as operating system and screen resolution
  • Cookies and similar tracking technologies (see Section 5)
  • Gold price inquiry data and product browsing history on our platform

How We Use Your Information

We use the information we collect to provide, improve, and protect our services.

  • Process and fulfil your gold purchase orders and investment transactions
  • Verify your identity in accordance with Bank Negara Malaysia (BNM) AML/CFT requirements
  • Send you transaction confirmations, receipts, and account statements
  • Provide customer support via phone, email, WhatsApp, or live chat
  • Send marketing communications (only with your consent; you may opt out at any time)
  • Analyse usage patterns to improve website performance and user experience
  • Comply with legal obligations, resolve disputes, and enforce our agreements
  • Detect, prevent, and address fraud, security breaches, and prohibited activities

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share it only in the following circumstances:

  • Service providers — Trusted third parties who assist in payment processing, logistics, IT hosting, and analytics, bound by confidentiality obligations
  • Legal compliance — When required by Malaysian law, court order, or government authority (e.g., BNM, Securities Commission, LHDN)
  • Business transfers — In connection with a merger, acquisition, or sale of company assets, with notice to you
  • With your consent — In any other case where you have given explicit permission

Data Security

We implement industry-standard security measures to protect your information.

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Access controls limiting data access to authorised personnel only
  • Regular security audits and vulnerability assessments
  • Secure, encrypted storage for sensitive personal and financial records

No method of transmission over the Internet is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyse site traffic.

Essential

Required for core site functionality such as navigation, login sessions, and secure checkout. Cannot be disabled.

Analytics

Help us understand how visitors interact with our site (e.g., Google Analytics). Data is anonymised.

Functional

Remember your preferences such as language and display settings for a personalised experience.

Marketing

Used to deliver relevant advertisements. Only enabled with your explicit consent.

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights:

Right to Access

Request a copy of the personal data we hold about you

Right to Correction

Request correction of inaccurate or incomplete data

Right to Deletion

Request deletion of your data where no legal obligation to retain it exists

Right to Data Portability

Receive your data in a structured, machine-readable format

Right to Withdraw Consent

Withdraw consent for marketing communications at any time

Right to Complain

Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, please contact us at privacy@mhsgold.com. We will respond within 30 days.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations (e.g., BNM requires financial records to be kept for a minimum of 6 years), resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our Data Protection Officer:

Phone

+60 3-4567 8910

Address

MHS Gold Trading
Level 18, Kuala Lumpur Financial District
Malaysia

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